Privacy Policy & Terms of Service

Ballard Business Recovery Limited is committed to protecting the security and privacy of your personal data and this Privacy Notice explains how we collect, hold and use personal data that we collect from you and the conditions under which we may disclose it to others. Ballard Business Recovery Limited does not sell, share or transfer this information except as set out in this Privacy Notice.

Ballard Business Recovery Limited, The Old Post House, 3 Sudbury Road, Yoxall, Burton on Trent, DE13 8NA is the Data Controller and sole owner of the personal data collected.

How we collect information from you

We obtain personal data about you when we use our website, or directly agree or register to receive our Newsletter or a technical release or you have agreed to receive information about an event we are hosting. We also collect and hold personal data where there is a legal obligation to do so from information provided by third parties.

What type of personal data is collected from you

The type of personal data that we collect about you will include personal information such as name, postal address, email address, telephone numbers, IP address, company name, job title, profession. In addition, in respect of employees of cases that we are dealing with, either formally or informally, we will collect additional personal data such as national insurance numbers, tax codes, salaries.

How we will use your personal data

We may use personal data held about you to enable us to comply with our legal obligations in respect of cases we are dealing with or to comply with employment legislation, to process any request or enquiry you make and with agreement, to provide you with technical information or details about products or services that we think may be of interest to you.

We may share your personal data with third parties. We will only share personal data where there is a legal requirement to do so or when we consider it is necessary.

Future Communications

From time to time we may wish to send you information about products and services we believe may be of interest to you if you have consented to receive this information. If you at any time have asked to no longer be contacted by Ballard Business Recovery Limited in respect of technical or marketing updates you can opt-out by emailing

Use of Our Website

It is not necessary for you to register with us in order to access the Website. However we may collect some personal data from interactive features such as online surveys, contact and registration forms. The basic personal data about you which we may collect and process is: your name, your user type, your e-mail address, your user ID and password.

Depending on what you are registering for, additional personal data may be collected from you. We may also collect and process personal data provided by you at the time of posting material to our Website, as well as details of your visit to the Website (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you use. Further, if you contact us, we may also keep a record of that correspondence.

We may collect information about your computer, including where available your IP address, operating system and browser type. This information is statistical data about users’ browsing actions and patterns, does not identify any individual. It is used to inform improvements to the website and for system administration only.

We use a third party product “Google Analytics”, a web analytics service provided by Google, Inc. (“Google”), to help us analyse how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to, and stored by, Google. This information will be subject to Google’s Privacy Policy.

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for our website send data only to the servers for our website. This effectively makes Google Analytics cookies the personal property of our website, and the data cannot be altered or retrieved by any service on another website or domain.

This Privacy Notice does not cover any links within this site to other websites. We encourage you to read the pother applies to our website only and not to any other websites you may visit.

Security and Storing of Personal Data

We will use all reasonable efforts to securely store your personal data that we collect about you.

We review our retention periods for personal data on a regular basis. We will hold any personal data about you only for as long as is necessary to fulfil the purposes for which such data was obtained. We are legally required to hold some personal data to fulfil our statutory obligations for specific periods. Where there is a legal requirement to hold personal data; (1) in respect of data relating to a case that we have dealt with, personal data will be held for a period of six years from the date of ceasing to act in respect of such cases, and (2) in respect of employees’ personal data will be held for a period of two years from employment ceasing or application for employment was received.

Correction to personal data and access

You have a right to request details about the personal data we hold about you. You can request a copy of the personal data we hold about you or ensure that your personal data is correct by emailing or by writing to Ballard Business Recovery Limited, The Old Post House, 3 Sudbury Road, Yoxall, Burton on Trent, DE13 8NA.

You also have the right:​

·to object to processing that is likely to cause or is causing damage or distress;
·to prevent processing for direct marketing;
·to object to decisions being taken by automated means;
·in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
·to claim compensation for damages caused by a breach of the General Data Protection Regulations
If you have any concerns about the way in which we collect or retain personal data, you can in the first raise your concerns with us or alternatively you can contact the Information Commissioner’s Office at:
Changes to our Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 23 April 2020.

How to contact us

If you want to request information about our privacy policy you can email us at or write to;

Ballard Business Recovery Limited
The Old Post House
3 Sudbury Road
Burton on Trent
DE13 8NA